For an organisation to function at the optimum level, the internal communication systems have to be deployed in such a way that it generates trust and transparency across the levels.
This is to ensure that the management is fully aware of employees’s perceptions, ideas, problems and suggestions.
The employees also have a true picture of the organisation’s vision, strategies, policies and plans. The information flows up and down without any distortion due to existence of effective and adequate communication forums.
In this context it is the responsibility of the management to generate “communication satisfaction” which is defined as satisfaction with various aspects of communication in an organisation. This requires development of the following dimensions:
- Development of right communication climate with openness embedded with values of transparency and trust
- Good quality of communication at all the levels of management so that they are equipped to pass it on below with accuracy and speed.
- Selection of right media for communication at various levels
- Organisational integration of messages between layers and divisions of the company
- Training of all employees in the communication process and development of relevant values.
- Periodic audit of the Communication forums from point of view of their efficacy.
People Arena has the technology and know-how to develop a network of communication forums and its experts conduct audit of ‘communication satisfaction’ and deploy effective process at all levels- upward and downwards.